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Customer Care

• If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within 15 days of receipt of your order, and return the relevant Products in-store as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant receipt and a valid ID.
• Your right to return goods for exchange or refund does not apply to goods made to your specification or which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery, unless such goods are damaged upon delivery.
• When you return your order or wish to exchange certain Products (where authorized, as per the above), and provided that you comply with the return rules herein, we will process with a refund to your payment card or, for cash on delivery payments, in the form of a Gift Card upon receipt of the returned/exchanged Products. For exchanges, you will need to return your unopened purchase to the 1000 Flowers boutique, where you will be able to seek a replacement to the value of the products purchased.
• Upon return of your full order, delivery charges will be refunded in full. Upon partial return of your order, no delivery charges can be refunded.
• You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.
• You must take reasonable care of any Products that you wish to return and not use them. 
• Please note that we may not be able to exchange your product with the exact item(s) you purchased with us. Some of our products are exclusive to our online store, or are available for a limited time only. 
• All payments made to us in the form of a pre-paid credit card or debit card will be refunded to your payment card. All cash on delivery payments, will be reimbursed in the form of an 1000 Flowers Gift Card.
• 1000 Flowers Perfumer does not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorized use of cards.

Payment Methods

- Credit / Debit Cards

- Offline Payments

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